Frequently Asked Questions (FAQ)
What are my payment options?
We currently accept:
• American Express
We are certified by VeriSign and guarantee that every transaction you make is 100% safe and secure. All of your information is confidential and will not be sold to any third-party.Please be sure the name and address provided in the billing area matches the information as it appears on your credit card statement.
Do you charge sales tax?
Bella K is located in North Carolina; therefore sales shipped to North Carolina will be charged appropriate local taxes. International customers will be responsible for tariffs and/or duties their respective country charges.
How long does it take to process my order?
It takes 1-2 business days (Mon-Fri) to process your order. Once processed, please allow 5-7 business days for USPS orders to arrive. This means if you select overnight shipping your order will actually arrive 2-3 days from date of purchase. Please allow an additional 3 days for custom monogram medallion orders.
What is your shipping policy?
Shipping charges are calculated automatically and include expedited shipping options. Rates are calculated before final purchase, from the published standard USPS rates.
Do you ship internationally?
If you would like a package shipped internationally please contact us first at email@example.com so we can process your order.
How do I contact a customer service?
The simplest way to contact us is to visit our Contact page. We check our email throughout the day and will respond to your questions within one business day (M-F). If you need to speak to an Account Services representative, please call 480-650-3803 or 813-786-3322 between 9am-5pm Eastern Time.
How do I know what size to order?
Currently, our wedge flip flops are available in small, medium and large. A woman who wears a shoe size between 5 and 6 would order a small. A shoe size between 7 and 8 would order a medium and shoe size between 9 and 10 would order a large. If your shoe size falls in between, we recommend ordering a size up. For example, if you wear a size 8 1/2 we suggest you order a large.
Can I wash my flip flops?
We do not recommend washing Bella K flip flops in the washing machine. The fabric does come scotch guarded, so the best way to remove dirt is by spot cleaning with an old toothbrush and a little cool soapy water. Then allow them to air dry.